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Munch Corporation can provide mission critical IT helpdesk support utilizing our state-of-the-art IT resources and highly-qualified, experienced computer support technicians. |
IT Service Management
- Strategic alignment between IT departments and the business they serve corresponding to current ITIL standards
- A unified management platform enables cross department goals and functions
- Supports complete end-to-end infrastructure lifecycle
- Increases first call resolution and decreases Mean-Time-To-Resolution with automation
- Supports governance and compliance initiatives
- Delivers infrastructure transparency
- Enhances quality of service and customer satisfaction rates
- Service delivery costs can be proactively managed and reduced over time
For companies looking to benefit from fast technical support and superior outsourced help desk services, we offer emergency and non-emergency help desk support that includes:
- Online trouble ticket entry
- 24/7 phone support
- Proactive monitoring remediation
- Live online chat & web-based support
- On-site visits
- On-site dedicated staff
- Remote support
- Monthly support plans available. No long-term commitment
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